May 5, 2015
by Wayde Oshiro
The Library recently concluded its annual Library User Survey on April 24. During the two week survey period (April 13-24) surveys were available at the Library Circulation desks and on the Library’s website. The survey measured user satisfaction with facilities, services, resources, technology, and support. A total of 144 completed surveys were collected from faculty, staff, and students. Survey findings and selected results are shared below. View full results here.
Sixty-nine percent of the respondents were students and 31% were faculty/staff. Of the student respondents, 73% identified as Full-time and 27% as Part-time. Eighty-six percent of respondents (combined students and faculty/staff) chose Pearl City as the location of their classes. Sixty-seven percent of student respondents visit the Library 4-6 times a week.
Gender / Age
Status / Location
Library visits per week
Primary Uses of the Library
Students indicated that the most common reasons for using the Library are for technology (computers/laptops/iPads), studying, photocopying/printing, and borrowing books and materials. On the other hand the primary uses by faculty/staff is to borrow books, meet with librarians, and meet with students.
I primarily use the Library for (students)
I primarily use the Library for (Fac/Staff)
Ninety percent of student responding and 84% of faculty/staff responding are satisfied with the Library’s hours.
I am generally satisfied with the Library’s hours. / I usually find enough books to meet my course needs.
Ninety-six percent of students responding usually find enough books to meet their course needs, 100% are generally satisfied with the UH Intra-system loan service, and 91% get enough articles from the Library’s research databases.
Ninety-three percent of faculty/staff responding usually find enough books to meet their course needs, 91% are generally satisfied with the UH Intra-system loan service, and 87% get enough articles from the Library’s research databases.
Ninety-eight percent of students and faculty/staff responding indicated that the Library website is useful.
I am generally satisfied with obtaining items from other UH-System Libraries via ISL./ I get enough articles from the Library’s research databases to meet my course needs.
Services and Support
Class sessions with a librarian have increased my understanding of libraries and research./ The Library staff help guide me to the resources I can use.
One hundred percent of students and faculty/staff responding agree that class sessions with a librarian have increased their understanding of libraries and research. In addition, 100% of students and faculty/staff agree that Library staff guide them to useful resources.
Ninety-six percent of students responding agree that the Library’s technology meets their needs and 99% agree that the computer resources in the Library contribute to their success in college.
The Library’s technology meets my needs.
The computer resources in the Library contribute to my success at Leeward CC.
Eighty-nine percent of students responding are generally satisfied with the Library’s study areas and 95% are comfortable in the Library. One hundred percent of faculty respondents are generally satisfied with Library services, resources, and support.
I am generally satisfied with the Library’s study areas / I am comfortable in the Library / I am generally satisfied with the services, resources, and support provided by the Library.
Q. What do you like best about the Leeward CC Library?
Selected comments from students
- The selection of contemporary materials such as magazines, bestsellers, and kids section.
- The best thing I like about the library is the study desks located on the top floor.
- The fact that a student can jump on any of the computers and work on schoolwork is just plain awesome! All one has to do is hope he or she finds a computer that isn’t currently used, log in to access the glorious internet, and finally, work on any schoolwork that needs to be done. It is easy, simple, and fast.
- The designated computer area specifically for DMED/TVPRO students.
- The staff are helpful, the technology is relatively current, and I have the option to purchase food without having to leave the building.
- I like knowing that there are so many tools tat you can utilize such as the LRC, Writing Center, ect.[sic]
- convenient study & meeting place; recently purchased computer science and tech-related books!!; many group study tables; new fiction and general interest books
- I really like how comfortable the Leeward CC Commons are.
Selected comments from faculty/staff
- help from the instructional librarians!
- Helpful staff
- The librarians are smart and very kind. My student are often afraid to ask for help at first. Then, a few do and report back to the others that the librarians are “nice” and “helpful.”
- staff — good people, friendly, helpful
- Circ staff – very helpful, supportive
- I like it that so many students are now using the services you provide. I like the upgraded look on the first floor and all the equipment you provide for their use. Thank you for being so student friendly.
Q. What can be improved at the Leeward CC Library?
Selected comments from students
- Wi-Fi Printing, or a conveniently accessbile network ‘dropbox’ for printing purposes; authorized users can send documents to print from their personal computers to the library printer while on campus
- There are inadequate study areas during peak times.
- Be open on Saturdays
- People need to be educated about keeping their noise to a minimum when using the computers downstairs. On several occasions, there were students blasting music on their headphones. It was difficult to concentrate.
- Open on weekends.
- The study areas are kinda crowded right now. I use the KI offices to find a quiet place to study. I am fortunate enough to have that option, but I think that a lot of students end up elsewhere.
- An issue with the campus (not just the library), but affects use of the library and its facilities is inconsistent WiFi connectivity.
- If the rules for the library could be provided, then that could be more helpful to understand the “do’s” and “don’ts” because it doesn’t seem to be posted anywhere inside.
- Extended library hours. Maybe have one evening or one weekend day open for student study? Reduced library services would be ok. We just need open study spaces!
- Quiet Study Areas are not very quiet and are sometimes filled with noisy phone conversation.
Selected comments from faculty/staff
- It would be great if the Library were opened on Saturday.
- Weekend hrs; Access to more restricted, paid data bases via UHM
- Make better use of the room behind the circulation desk; use it for public space
- I think that you have improved a lot over the past two years. Thank you for all the positive changes.
- More access to journal articles. I wish we had the same access as Manoa. It would make teaching for me a lot easier since my classes require research papers on specific subject areas.
- I’d like to see longer hours for the library, and possibly limited Saturday hours, particularly during finals week so my students can meet in study rooms.
- Make website easier for students to understand.
- More proactive outreach to instructors about what the library can do for them.
What does the Library do with the survey results?
The goal of our surveys is to gather information about the Library’s services and resources to identify areas for improvement. In response to the 2014 survey the Library