It’s a comfortable environment to study in
Friendly staff, always helpful and willing to answer my questions
The staff is outstanding, very helpful, very supportive of instruction
The variety of computers and books I need for my own learning
More quiet environment…and more outlets for charging computers
More computers or computers just for printing
Monitoring of excessive noise during certain times
The noise and distraction factors
Longer hours of availability
More seating and study rooms
These are just a few of the comments we received to the questions, “What do you like best about the Leeward CC Library?” and “What can be improved at the Leeward CC Library?” during our 2016 Library User Survey.
How did the Library respond to last year’s survey?
Addressing Noise Issues
Noise has been an ongoing concern for Library staff and survey comments reveal that it’s a concern for our students, too. In response, the Library created zoning for its spaces. The open area on the main floor is a designated collaborative study space where chatting and group study is encouraged. Meanwhile, Kapunawai and the upper floor are zoned as Quiet and Silent study areas. In these areas, quiet talking or no talking rules are enforced. The new zoning enables Library staff to take a proactive approach to addressing excess noise before it becomes a problem.
Improving Study Spaces
We weren’t able to add more seats in the Library last year, but we did create more flexible seating options for students. Zoned spaces were reconfigured to encourage appropriate uses. An example of this is our Silent Study Area (3rd floor) which is entirely outfitted with individual study carrels rather than a mix of study carrels and tables as before. The result has been fewer noise complaints from students studying in this area.
New table partitions now divide some four-seat tables in half to encourage more efficient use of our limited seating. Additional partitions were installed on previously open tables to create more private seating to encourage focused study. These moveable partitions provide flexibility in meeting the current and future needs of our students.
Lastly, multiple mobile device chargers and electrical power strips were deployed on both floors to provide the necessary power options students requested.
Acquiring New E-Resources
The campus allocation of an additional $20,000 for electronic resources has enabled the Library to acquire and/or subscribe to more resources and content than ever before. Recent acquisitions include The New York Times Unlimited Access, Flipster e-magazines, Overdrive e-books, Sage Business Researcher, Statista, and World Religions. Thousands of e-books, e-magazines, streaming videos, and journal article databases are now available to all Leeward students with anytime, anywhere access.
Current spending on resources is now 80% electronic and 20% print. I believe this is the optimal ratio for our Library taking into account our budget, physical space limitations, staffing, and remote access needs of our Waianae and distance education students.
Providing New Technology
Due to popular demand, a new mobile print option was added to our existing print management system last Fall. Students can now upload a print job remotely, then release the job on demand at any Library printing station. This service also allows students to print from their personal laptops as well. To complement the upgraded system, new high-volume, high-speed Ricoh printers were installed on both floors.
Coming Soon! A new KIC Click Mini book scanning station will allow students to scan, print, upload, and fax from a standalone station. This station will enable students to do high-speed scanning at no cost and then upload files to email, cloud storage, or wirelessly to a mobile device.
We haven’t addressed all the concerns or requests received last year, but we consider ourselves to be a work in progress and strive to meet your needs as best as we can. To help us in this process of a continual improvement it’s time again to hear from you.
I encourage you to take a few minutes to rate library resources, services, technology, and facilities and then share your comments with us. Feel free to share the survey link with your students as well.
Library Annual User Survey: https://goo.gl/v3oSo8
The survey is open until April 21st.