Library News and Much More!

2018 Library User Survey Results

July 20, 2018 by An Hollowell | 0 comments

Mahalo to those who participated in our Annual Library User Survey [New Window] which was conducted April 9-22, 2018.  We went entirely paperless! Links to the survey were made available on our library website, National Library Week LibGuide, library blog, and on our iPad stands [New Window] located in the 2nd floor Learning Commons and the 3rd floor library area. A total of 81 survey responses were collected from students, faculty, and staff. Below is a brief recap of the results.

Survey Findings

Demographics

2018 Annual Survey Demographic

  • 54 respondents were students, 27 were faculty and staff.
  • 64.8% of students classified themselves as full-time, 35.2% classified as part-time
  • 85% of all respondents selected the Pearl City campus as their main location
  • 46.3% of students said they visited the library 4 or more times a week
  • 48.1% of faculty and staff said they visited the library 1-2 times a month

Primary Uses of the Library

Student respondents primarily used the library to study or use/borrow the computers, laptops, or iPads. Faculty and staff respondents primarily used the library to meet and collaborate with the librarians and borrow books and other materials.

Library Hours

94.8% of respondents were satisfied with the library’s hours.

  • 92.3% of students agreed they were satisfied with the library’s hours
  • 100% of faculty and staff agreed they were satisfied with the library’s hours

Library’s Physical Space

Comfort

97.9% of respondents felt comfortable in the library.

Students Faculty & Staff
1st Floor – Learning Commons 98% 95.2%
2nd Floor – Library 98% 100%

Most of the student respondents were equally comfortable on the 1st Floor – Learning Commons and 2nd Floor – Library while the faculty and staff preferred the 2nd floor – Library than the 1st Floor – Learning Commons.

Environment (Space, Noise, & Lighting)

95.8% of respondents thought the library was conducive to learning.

Students Faculty & Staff
1st Floor – Learning Commons 90% 95.2%
2nd Floor – Library 100% 100%

Study Areas

Student respondents were generally satisfied with the study areas.

  • 94.1% were satisfied with study areas in the 1st Floor – Learning Commons
  • 100% were satisfied with the study areas in the 2nd Floor – Library

Services & Resources

Students Faculty & Staff
Enough Books for Course(s) 97.5% 93.3%
Availability of Computers, Laptops, & iPads (student responses only) 100% N/A
Computer Resources Contributing to Student Success 100% 100%
Library Website – Usefulness 98% 92.6%
Enough Articles for Course(s) 97.9% 88.9%
Library Instruction Sessions – Increased Students’ Ability to Research and use Library Resources 100% 100%
Library Staff – Guiding Patrons to Relevant Resources 98% 100%

Overall Satisfaction of Library Services & Resources

97.5% of respondents were generally satisfied with the services, resources, and support provided by the library.

A few comments on what patrons like about Leeward CC Library:

“The availability of computers, the group study rooms, and also the newspaper and magazines. I also like the changing books and themes as I walk in, the glass cases are always full of interesting things.”

“Ease of working with librarians, scheduling class sessions.”

“Everything for student’s academic success is located in one area. Also there so many great resources in there.”

“Quietness to do my research (2nd floor); catching up on my reading (magazines); entry door displays; Hawaiian/Pacific section; KimoBean; available resources; bestseller novels; popular DVDs available for viewing.”

“Service-oriented. Many practical services, events, displays, flyers, activities to help students be engaged and interested and to help them grow increasingly more knowledgeable about how to use all the available resources.”

Suggestions for improvement include:

  • Longer, more varied hours including weekends
  • More computer and group study areas
  • More desk space for studying
  • Improving access: wider stairway entrances to 3rd floor and better elevator access
  • More books and access to resources
  • More programming: events, library tours, workshops, etc.

View the full report and survey comments here [New Window].

Happy National Library Week!

April 9, 2018 by An Hollowell | 0 comments

ala.org National Library Week site header

Happy National Library Week!

Check out what we have planned this week & please spread the word!

April 2-16 Big Library Read: Flat Broke with Two Goats
Flat Broke with Two Goats [New Window] is now available in our Overdrive database! Read it while you’ve got the chance!
April 9-22 Leeward CC Library User Survey [New Window]
Please take a few moments to fill out our library survey. We appreciate your feedback to improve our services.
April 9-13 Where Did Our Library Lead You[New Window]
Instagram Contest
Win a $10 Starbucks or Amazon gift card and other prizes!
 April 9-30 Food Drive
It’s time to clean out our cupboards! To support the Annual State Employees Food Drive [New Window], we will be collecting non-perishable food items throughout April.
 April 12
12:00 p.m.
Kapunawai
STUDENTS Lead Our Library! [New Window]
Pizza + a discussion with Leeward CC students on ways to improve our library.

For more information, visit our National Library Week page [New Window]!

NEXT WEEK is National Library Week!

April 3, 2018 by An Hollowell | 0 comments

National Library Week 2018
Please join us in celebrating National Library Week, April 8-14. We have a few fun things planned and they’re not just limited to students! We hope you are able to participate and promote our events to the students!

April 2-16 Big Library Read: Flat Broke with Two Goats
Flat Broke with Two Goats is now available in our Overdrive database! Read it while you’ve got the chance!
April 9-22 Leeward CC Library User Survey
Please take a few moments to fill out our library survey. We appreciate your feedback to improve our services. You could also win a $25 Amazon gift card!
April 9-13 Where Did Our Library Lead You?
Instagram Contest
Win a $10 Starbucks or Amazon gift card and other prizes!
 April 9-30 Food Drive
It’s time to clean out our cupboards! To support the Annual State Employees Food Drive, we will be collecting non-perishable food items throughout April.
 April 12
12:00 p.m.
Kapunawai
STUDENTS Lead Our Library!
Pizza + a discussion with Leeward CC students on ways to improve our library.

For more information please visit our National Library Week page!

May 5, 2015
by Wayde Oshiro
0 comments

2015 Library User Survey Results

The Library recently concluded its annual Library User Survey on April 24.  During the two week survey period (April 13-24) surveys were available at the Library Circulation desks and on the Library’s website. The survey measured user satisfaction with facilities, services, resources, technology, and support.  A total of 144 completed surveys were collected from faculty, staff, and students.  Survey findings and selected results are shared below.  View full results here.

Survey Findings

Demographics

Sixty-nine percent of the respondents were students and 31% were faculty/staff.  Of the student respondents, 73% identified as Full-time and 27% as Part-time.  Eighty-six percent of respondents (combined students and faculty/staff) chose Pearl City as the location of their classes.  Sixty-seven percent of student respondents visit the Library 4-6 times a week.

Gender / Age

Gender / Age

Status / Location

Status / Location

Library visits per week

Library visits per week

Primary Uses of the Library

Students indicated that the most common reasons for using the Library are for technology (computers/laptops/iPads), studying, photocopying/printing, and borrowing books and materials.  On the other hand the primary uses by faculty/staff is to borrow books, meet with librarians, and meet with students.

I primarily use the Library for (students)

I primarily use the Library for (students)

I primarily use the Library for (Fac/Staff)

I primarily use the Library for (Fac/Staff)

Library Hours

Ninety percent of student responding and 84% of faculty/staff responding are satisfied with the Library’s hours.

I am generally satisfied with the Library's hours. / I usually find enough books to meet my course needs.

I am generally satisfied with the Library’s hours. / I usually find enough books to meet my course needs.

Resources

Ninety-six percent of students responding usually find enough books to meet their course needs, 100% are generally satisfied with the UH Intra-system loan service, and 91% get enough articles from the Library’s research databases.

Ninety-three percent of faculty/staff responding usually find enough books to meet their course needs, 91% are generally satisfied with the UH Intra-system loan service, and 87% get enough articles from the Library’s research databases.

Ninety-eight percent of students and faculty/staff responding indicated that the Library website is useful.

I am generally satisfied with obtaining items from other UH-System Libraries via ISL./ I get enough articles from the Library's research databases to meet my course needs.

I am generally satisfied with obtaining items from other UH-System Libraries via ISL./ I get enough articles from the Library’s research databases to meet my course needs.

Services and Support

Class sessions with a librarian have increased my understanding of libraries and research./ The Library staff help guide me to the resources I can use.

Class sessions with a librarian have increased my understanding of libraries and research./ The Library staff help guide me to the resources I can use.

One hundred percent of students and faculty/staff responding agree that class sessions with a librarian have increased their understanding of libraries and research.  In addition, 100% of students and faculty/staff agree that Library staff guide them to useful resources.

Technology

Ninety-six percent of students responding agree that the Library’s technology meets their needs and 99% agree that the computer resources in the Library contribute to their success in college.

The Library's technology meets my needs.

The Library’s technology meets my needs.

The computer resources in the Library contribute to my success at Leeward CC.

The computer resources in the Library contribute to my success at Leeward CC.

Overall Satisfaction

Eighty-nine percent of  students responding are generally satisfied with the Library’s study areas and 95% are comfortable in the Library.  One hundred percent of faculty respondents are generally satisfied with Library services, resources, and support.

I am generally satisfied with the Library's study areas / I am comfortable in the Library / I am generally satisfied with the services, resources, and support provided by the Library.

I am generally satisfied with the Library’s study areas / I am comfortable in the Library / I am generally satisfied with the services, resources, and support provided by the Library.

Q.  What do you like best about the Leeward CC Library?

Selected comments from students

  • The selection of contemporary materials such as magazines, bestsellers, and kids section.
  • The best thing I like about the library is the study desks located on the top floor.
  • The fact that a student can jump on any of the computers and work on schoolwork is just plain awesome!  All one has to do is hope he or she finds a computer that isn’t currently used, log in to access the glorious internet, and finally, work on any schoolwork that needs to be done.  It is easy, simple, and fast.
  • The designated computer area specifically for DMED/TVPRO students.
  • The staff are helpful, the technology is relatively current, and I have the option to purchase food without having to leave the building.
  • I like knowing that there are so many tools tat you can utilize such as the LRC, Writing Center, ect.[sic]
  • convenient study & meeting place; recently purchased computer science and tech-related books!!; many group study tables; new fiction and general interest books
  • I really like how comfortable the Leeward CC Commons are.

Selected comments from faculty/staff

  • help from the instructional librarians!
  • Helpful staff
  • The librarians are smart and very kind.  My student are often afraid to ask for help at first.  Then, a few do and report back to the others that the librarians are “nice” and “helpful.”
  • staff — good people, friendly, helpful
  • Circ staff – very helpful, supportive
  • I like it that so many students are now using the services you provide.  I like the upgraded look on the first floor and all the equipment you provide for their use.  Thank you for being so student friendly.

Q.  What can be improved at the Leeward CC Library?

Selected comments from students

  • Wi-Fi Printing, or a conveniently accessbile network ‘dropbox’ for printing purposes; authorized users can send documents to print from their personal computers to the library printer while on campus
  • There are inadequate study areas during peak times.
  • Be open on Saturdays
  • People need to be educated about keeping their noise to a minimum when using the computers downstairs.  On several occasions, there were students blasting music on their headphones.  It was difficult to concentrate.
  • Open on weekends.
  • The study areas are kinda crowded right now.  I use the KI offices to find a quiet place to study.  I am fortunate enough to have that option, but I think that a lot of students end up elsewhere.
  • An issue with the campus (not just the library), but affects use of the library and its facilities is inconsistent WiFi connectivity.
  • If the rules for the library could be provided, then that could be more helpful to understand the “do’s” and “don’ts” because it doesn’t seem to be posted anywhere inside.
  • Extended library hours.  Maybe have one evening or one weekend day open for student study? Reduced library services would be ok.  We just need open study spaces!
  • Quiet Study Areas are not very quiet and are sometimes filled with noisy phone conversation.

Selected comments from faculty/staff

  • It would be great if the Library were opened on Saturday.
  • Weekend hrs; Access to more restricted, paid data bases via UHM
  • Make better use of the room behind the circulation desk; use it for public space
  • I think that you have improved a lot over the past two years.  Thank you for all the positive changes.
  • More access to journal articles.  I wish we had the same access as Manoa.  It would make teaching for me a lot easier since my classes require research papers on specific subject areas.
  • I’d like to see longer hours for the library, and possibly limited Saturday hours, particularly during finals week so my students can meet in study rooms.
  • Make website easier for students to understand.
  • More proactive outreach to instructors about what the library can do for them.

What does the Library do with the survey results?

The goal of our surveys is to gather information about the Library’s services and resources to identify areas for improvement.  In response to the 2014 survey the Library

June 16, 2017
by Wayde Oshiro
0 comments

Rate Your Library Experience

Have something to say? Share it with us!

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The Library is using SurveyApp to collect ongoing feedback from our patrons.  The tablet-based SurveyApp is intuitive and attractive, providing students, faculty, and staff with a quick and anonymous way to rate library customer service, collections, and study spaces. Users can add comments to share suggestions or concerns. They can also provide contact information if they wish to hear from us directly.

SurveyApp will enable the Library to respond more quickly to issues and concerns as they happen. The feedback received will be used, along with the results from our Annual Library User Survey, to improve services so we better meet the needs of all campus users. Results from this survey will also help us assess Library support area outcomes for Access, Collections, and Environment.

The SurveyApp survey can be found at the iPad kiosk adjacent to the large-screen information monitor in the Library.

The results of our 2017 Library User Survey are in! To view the results, go to our website at www.leeward.hawaii.edu/library and hover over the About tab and select Survey Results and Infographics.

April 18, 2017
by Wayde Oshiro
0 comments

Finals Countdown, Finals Week, Feedback, and More

Library Annual User Survey: https://goo.gl/v3oSo8

  • Provide feedback on services, resources, support, and facilities through April 21st.

Finals Countdown (April 24-May 5)

  • Finals Countdown starts Monday, April 24th. Faculty-led review sessions, faculty office hours, Writing Center workshops, and extended evening hours will be offered in the Library and Learning Commons.
  • Sign-up to host a review session or office hours at https://goo.gl/vLJLnj
  • See Finals Countdown hours and schedule of sessions and workshops at http://guides.leeward.hawaii.edu/finalscountdown/spring17

Finals Week (May 8-12)

  • Monday-Thursday, 7:30 am – 7:00 pm
  • Friday, 7:30 am – 3:30 pm

Interim Week (May 15-19)

  • Library will be closed

Summer Schedule (May 22-August 11)

  • Monday-Thursday, 7:30 am-4:30 pm
  • Friday, 7:30 am-3:30 pm

April 11, 2017
by Wayde Oshiro
0 comments

Creating a Better Library

It’s a comfortable environment to study in

Friendly staff, always helpful and willing to answer my questions

The staff is outstanding, very helpful, very supportive of instruction

The variety of computers and books I need for my own learning

More quiet environment…and more outlets for charging computers

More computers or computers just for printing

Monitoring of excessive noise during certain times

The noise and distraction factors

Longer hours of availability

More seating and study rooms

These are just a few of the comments we received to the questions, “What do you like best about the Leeward CC Library?” and “What can be improved at the Leeward CC Library?” during our 2016 Library User Survey.

How did the Library respond to last year’s survey?

Addressing Noise Issues

Noise has been an ongoing concern for Library staff and survey comments reveal that it’s a concern for our students, too. In response, the Library created zoning for its spaces. The open area on the main floor is a designated collaborative study space where chatting and group study is encouraged. Meanwhile, Kapunawai and the upper floor are zoned as Quiet and Silent study areas. In these areas, quiet talking or no talking rules are enforced. The new zoning enables Library staff to take a proactive approach to addressing excess noise before it becomes a problem.

Improving Study Spaces

We weren’t able to add more seats in the Library last year, but we did create more flexible seating options for students. Zoned spaces were reconfigured to encourage appropriate uses. An example of this is our Silent Study Area (3rd floor) which is entirely outfitted with individual study carrels rather than a mix of study carrels and tables as before. The result has been fewer noise complaints from students studying in this area.

New table partitions now divide some four-seat tables in half to encourage more efficient use of our limited seating. Additional partitions were installed on previously open tables to create more private seating to encourage focused study. These moveable partitions provide flexibility in meeting the current and future needs of our students.

Lastly, multiple mobile device chargers and electrical power strips were deployed on both floors to provide the necessary power options students requested.

Acquiring New E-Resources

The campus allocation of an additional $20,000 for electronic resources has enabled the Library to acquire and/or subscribe to more resources and content than ever before. Recent acquisitions include The New York Times Unlimited Access, Flipster e-magazines, Overdrive e-books, Sage Business Researcher, Statista, and World Religions. Thousands of e-books, e-magazines, streaming videos, and journal article databases are now available to all Leeward students with anytime, anywhere access.

Current spending on resources is now 80% electronic and 20% print. I believe this is the optimal ratio for our Library taking into account our budget, physical space limitations, staffing, and remote access needs of our Waianae and distance education students.

Providing New Technology

Due to popular demand, a new mobile print option was added to our existing print management system last Fall. Students can now upload a print job remotely, then release the job on demand at any Library printing station. This service also allows students to print from their personal laptops as well. To complement the upgraded system, new high-volume, high-speed Ricoh printers were installed on both floors.

Coming Soon! A new KIC Click Mini book scanning station will allow students to scan, print, upload, and fax from a standalone station. This station will enable students to do high-speed scanning at no cost and then upload files to email, cloud storage, or wirelessly to a mobile device.

What’s Next?

We haven’t addressed all the concerns or requests received last year, but we consider ourselves to be a work in progress and strive to meet your needs as best as we can. To help us in this process of a continual improvement it’s time again to hear from you.

I encourage you to take a few minutes to rate library resources, services, technology, and facilities and then share your comments with us.  Feel free to share the survey link with your students as well.

Library Annual User Survey:  https://goo.gl/v3oSo8

The survey is open until April 21st.

 

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