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There is a new icon on my computer!

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HD K logo

If you have seen this new icon on your computer you may be wondering:

  • What is it?
  • What does it do?
  • Why did it appear suddenly?
  • Can I remove it?

This is what the Windows toolbar looks like (first icon).

Windows

This is what the Apple toolbar looks like (first icon).Apple

What is it?

It is Leeward CC’s KBOX ticket system and inventory tool. It indicates your computer is connected to the Internet and ready to receive the latest Operating System updates.

What does it do?

It keeps your computer secure and up-to-date. It also allows the Helpdesk to better troubleshoot your computer.

Why did it appear suddenly?

While ITG has been using KBOX since 2009, during Summer 2018, a new update was released and now the icon is visible to everyone.

Can I remove it? 

ITG is asking you to please leave it installed and do not to attempt to remove or disable it. KBOX does not slow down your computer.

All computers purchased by Leeward CC are required to have KBOX installed on it.

Please Contact ITG Helpdesk at 455-0271 or by email with questions.

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