Tech It Out Tips

Leeward faculty/staff receive tips delivered to their inbox.

September 13, 2018
by Horacio Rojas
0 comments

Running Windows 7?

Windows 7 was released by Microsoft back in 2009, almost 10 yrs ago!

The ITG Staff will be searching and looking at inventory reports for computers that are still running Windows 7 and recommend that it will be upgraded to Windows 10 by the ITG Helpdesk.

The initial targeting for this upgrade will be areas that deal with sensitive information, procurement, and student records.

The time required by ITG Helpdesk to complete the upgrade will be determined by the number of files or data stored on your computer.

This upgrade is necessary and our main goal for this plan is to secure our campus information and prevent any possible compromised computers by running a more secure operating system, Windows 10.

Questions? Please contact the ITG Helpdesk at 455-0271 or by email at lcchelp@hawai.edu.

September 7, 2018
by Horacio Rojas
0 comments

There is a new icon on my computer!

HD K logo

If you have seen this new icon on your computer you may be wondering:

  • What is it?
  • What does it do?
  • Why did it appear suddenly?
  • Can I remove it?

This is what the Windows toolbar looks like (first icon).

Windows

This is what the Apple toolbar looks like (first icon).Apple

What is it?

It is Leeward CC’s KBOX ticket system and inventory tool. It indicates your computer is connected to the Internet and ready to receive the latest Operating System updates.

What does it do?

It keeps your computer secure and up-to-date. It also allows the Helpdesk to better troubleshoot your computer.

Why did it appear suddenly?

While ITG has been using KBOX since 2009, during Summer 2018, a new update was released and now the icon is visible to everyone.

Can I remove it? 

ITG is asking you to please leave it installed and do not to attempt to remove or disable it. KBOX does not slow down your computer.

All computers purchased by Leeward CC are required to have KBOX installed on it.

Please Contact ITG Helpdesk at 455-0271 or by email with questions.

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