Tech It Out Tips

Leeward faculty/staff receive tips delivered to their inbox.

September 13, 2018
by Horacio Rojas

Running Windows 7?

Windows 7 was released by Microsoft back in 2009, almost 10 yrs ago!

The ITG Staff will be searching and looking at inventory reports for computers that are still running Windows 7 and recommend that it will be upgraded to Windows 10 by the ITG Helpdesk.

The initial targeting for this upgrade will be areas that deal with sensitive information, procurement, and student records.

The time required by ITG Helpdesk to complete the upgrade will be determined by the number of files or data stored on your computer.

This upgrade is necessary and our main goal for this plan is to secure our campus information and prevent any possible compromised computers by running a more secure operating system, Windows 10.

Questions? Please contact the ITG Helpdesk at 455-0271 or by email at

September 7, 2018
by Horacio Rojas

There is a new icon on my computer!

HD K logo

If you have seen this new icon on your computer you may be wondering:

  • What is it?
  • What does it do?
  • Why did it appear suddenly?
  • Can I remove it?

This is what the Windows toolbar looks like (first icon).


This is what the Apple toolbar looks like (first icon).Apple

What is it?

It is Leeward CC’s KBOX ticket system and inventory tool. It indicates your computer is connected to the Internet and ready to receive the latest Operating System updates.

What does it do?

It keeps your computer secure and up-to-date. It also allows the Helpdesk to better troubleshoot your computer.

Why did it appear suddenly?

While ITG has been using KBOX since 2009, during Summer 2018, a new update was released and now the icon is visible to everyone.

Can I remove it? 

ITG is asking you to please leave it installed and do not to attempt to remove or disable it. KBOX does not slow down your computer.

All computers purchased by Leeward CC are required to have KBOX installed on it.

Please Contact ITG Helpdesk at 455-0271 or by email with questions.

April 28, 2014
by Gwen
1 Comment

Installation Piggybacker Strikes Again

Ever wonder how that “extra” anti-virus scan program got installed on your computer?  Or how you got that weird icon on your desktop that just seemed to appear one day?  Or maybe you’ve noticed that you now have an extra toolbar in your web browser.  These additional unwanted installations could have been piggyback installations that happened without your knowledge while you were downloading another program.  When you download programs from the internet, they often come with “optional” installations and are installed by default unless you deselect the option to install.  When you’re going through the installation wizard to install a program, remember to uncheck the boxes for optional installations.  Otherwise, your system will accumulate “junk”, and it could slow down your computer, or worse, you could get infected.  Feel free to call the helpdesk at x271 if you are unsure about an installation or pop-up.

The picture below is an example of an installation of adobe shockwave player.  The big red arrow points to the “optional” installation of Norton security scan.  This needs to be unchecked.

piggyback installation

November 1, 2013
by Gwen

System Updates

It’s important not to interrupt the updating process especially during operating system updates.  Rebooting or shutting down your computer while the computer is installing system updates can cause the computer to crash, and then it may not boot.

Message displayed during Windows update.

Message displayed during Mac update.

Progress bar displayed during Mac firmware update. Interrupting this one will definitely make your computer unbootable.

October 25, 2013
by Horacio Rojas

OS 10.9 Mavericks

Apple has released OS 10.9 as a free upgrade on Oct. 22 2013. If you wish to apply this upgrade, please keep in mind that it can take up to 2 hrs total (download and installation), and it is highly recommended to backup your important data before this process it is started.

Also, please consider that UH ITS is still testing UH Web applications with this new release to determ full compatibility of:

  • Laulima
  • UH Portal
  • Banner
  • UH GMail

*** Smart Room iMacs will NOT be upgrade just yet ***

Please Contact ITG Helpdesk if you have questions. 455-0271 or

October 19, 2013
by Gwen

Simple Passcode for iDevices

Use a simple passcode on Apple iPhones, iPads, and iPod touches to help protect your data.  Also, enable Find my iPhone/iPad so that you can easily locate your iDevice in the event it ever gets lost or stolen.

September 16, 2013
by Brent Hirata

Prezi Ugrade for Educators

Prezi offers an account  for educators which allows for a few more features than their general public free account. Check it out!

Normal (Free) Prezi

  • Public presentations
  • Core features
  • 100MB storage space


“Enjoy Edu” (Free) account (requires an “edu” email address)

  • Private presentations
  • Use your own logo
  • 500 MB storage logo
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